Trusted by hundreds of top organisations
Our Mission Powering personalised
experiences for every guest
Lucy Li is visiting us for the first time. She’s been staying for 2 days already,
so we’ve been able to learn a few of her preferences, she frequents the gym in the mornings.
turns to gym
for breakfast
Leaves for the beach
6 personalization and revenue opportunities in this brief, single-guest experience. Imagine what Gaia can do at scale.
How do you personalise relationship - at scale?
Guest data remains passive and siloed across systems. Teams lack real-time access to preferences and history, treating every interaction as if it's the first. Gaia breaks through with AI and guest recognition, proactively surfacing dynamic profiles for high-touch, personalised service.
ANSWERING A CHALLENGE Why Anonymous Experiences Persist?
Guest data stays trapped in siloed PMS, POS, and CRM systems. Teams lack real-time access to preferences, history, and context—delivering generic service even to known VIPs and regulars.
We can’t recognise our loyal members
We don’t know our guests and can’t deliver personalised service
Our guest data is scattered across multiple systems
Gaia Features Overview
See how Gaia personalises your experiences
Customer Data Platform (CDP)
Dynamic profiles
Guest recognition
Servicing insights
蓋亞脈搏
Loyalty member enrolment
Customer Data Platform (CDP)
APIs, selfies or check-in cameras
Connectors with PMS, POS, CRS,CRM, Spa, etc.
personalised engagement
text/voice-to-text
Dynamic profiles
guest approaches the Front Office (FO)
FO camera or mobile check-in
guest approaches the Restaurant
unified through our Gaia Connectors
Guest recognition
within 20m of restaurant entrance
via camera/BLE
staff department
Servicing insights
蓋亞脈搏
Loyalty member enrolment
Watch Gaia in action
Dive into our curated collection of videos, blog articles, and ebooks designed for guest operations. Get actionable insights on guest journey mastery, seamless identification tech, and hyper-personalization - watch case studies, live demos, read blogs and guides to elevate your operations.
Our KPIs based on 200,000 attendees
50X
更快的自動簽到速度
↑99%
Accuracy (groundproof)
10%
Staff resources optimisation
↑45%
VVIP，VIP滿意度
The foundation of exceptional guest experiences
Centralise
Break down data silos by bringing all guest information into a single, unified platform. Connect your CRM, PMS, ticketing, and access control systems to create one source of truth.
- 15+ pre-built connectors
- Real-time bi-directional sync
- Unified guest profiles
Automate
Eliminate manual processes and reduce errors with intelligent workflow automation. From check-in to issue escalation, ensure the right actions happen at the right time.
- Event-triggered workflows
- Automated staff notifications
- Voice and text data capture
Personalise
Deliver red-carpet experiences for every guest. Use real-time data to anticipate needs, recognise preferences, and create memorable moments at every touchpoint.
- Preference-based service
- VIP journey orchestration
- Proactive guest recognition
Why Choose Gaia
Rapid Deployment
Kick-off in 2-4 weeks with pre-built connectors designed for common use cases
Flexible Integration
Connect with your existing systems through 15+ pre-built connectors and robust APIs
Scale with Confidence
Handle millions of guests with enterprise-grade infrastructure that grows with your needs
AI Staff Assistance
Leverage Gaia Pulse AI assistant for intelligent guest queries and knowledge management
Enterprise Security
GDPR compliant, secured with AES-256 encryption and built on AWS’s Security by Design
Proven Results
Trusted by 100+ of top organisations across sports, hospitality and travel
Empowering Dynamic Spaces: Agility, Safety, Comfort
Lorem, ipsum dolor sit amet consectetur adipisicing elit. Quaerat numquam sit repudiandae. Repudiandae ipsum nobis suscipit reiciendis amet saepe porro incidunt officiis distinctio id minima, assumenda mollitia recusandae eos vero repellendus sunt voluptatum unde ab illo.
With Gaia's real-time analytics, optimise crowd flow and prevent congestion. Direct attendees to less crowded entrances and efficiently manage facilities based on live usage data.
Reduce wait times and enhance satisfaction by using computer vision on existing CCTV
從現有的閉路電視攝像機或區域感測器中計算進入或離開特定區域或位置的個人
Uncover engagement opportunities and optimize experiences by mapping and understanding the customer journey
通過Gaia Connectors將系統、攝像頭和物聯網感測器連接並集成到一個統一的系統中
客戶
“我們的運營方式是不可持續的”
Team Lead Event Products, People, Technology and Operations, FIFA Technology
“改變遊戲規則的賓客體驗”
Neoma demonstrated a genuine commitment to understand the nuances of luxury hospitality and to work with us to improve the overall guest experience. Neoma’s speed of development was very impressive and we continue to work closely with the team.
Matthew Lawson, Executive Director The Hongkong and Shanghai Hotels Group
“Personalising the guest experience in 5-star resort”
The Gaia app user interface is user-friendly, making it easy to navigate and use. The integration of all features will greatly enhance the guest recognition and personalize the experience. Profile notes allow for important information or feedback from guests to be easily accessible by the team, significantly improving our operations. The app can be downloaded on all mobile phones, ensuring a widespread support for our Guest Recognition Program.
Area Vice President & General Manager Grand Hyatt
“數據和 AI 帶來最佳體驗”
當我們試圖思考未來的工作會是什麼樣子時，重要的是我們依靠的不僅僅是我們的膽量，數據和人工智慧將在幫助我們為每個人創造最佳和最個人化的工作體驗方面發揮越來越重要的作用。
Chelsea Perino, Managing Director, Global Marketing & Communications The Executive Centre
“真正做到最好、最可靠”
我們喜歡 Neoma 服務的原因是它的效率。他們在亞洲的工作，這是一個很大的優勢，因為我們在該地區有許多設施。他們非常專業，擁有強大的服務支持團隊。
Kathryn Yeung, Regional Fitness Facility Manager PURE Group
“他們通過了每一個關鍵績效指標”
我們對該平臺的模組化和功能以及其專業團隊的出色支援感到滿意。他們通過了我們和客戶設定的每一個關鍵績效指標，並實現了目標。
The way operations are working today is not sustainable and they cannot really manage guests and properly track the services they provide. Gaia gave them the ability to have a better identification of the guests, and to anticipate and understand what each guest is supposed to be doing. They want to get rid of Whatsapp messages, as they receive thousands of messages in groups that are impossible to follow. They want to anticipate services they need to provide and be ready for them. It means that if a person has arrived and gone to their hotel, it is reported that they arrived, were properly greeted, successfully checked-in, etc. If any issue happened, it is documented and reported. It’s really about improving visibility and awareness of the services, and to track whether the services are provided properly or not. What they need to achieve is service excellence with full awareness, and Gaia gives them that.